Privacy Policy

Playku – Operated by Play It Solutions Inc.



Personal information means information about an identifiable individual.  This Privacy Policy addresses and explains our ongoing commitment to respect and protect the privacy and confidentiality of your personal information in our possession.  We want you to know why we need your personal information, how this information is collected, how we protect this information and how it is disclosed.

Playku is committed to complying with applicable privacy laws in Canada and the USA.

Openness and Accountability

Playku is responsible for your personal information that is within our control and each of our employees are responsible for the personal information within his or her control.  Our employees are informed about the importance of privacy and receive information periodically to inform them of our Privacy Policy.

For further information about this Privacy Policy, to address any concerns you have, to review or verify your personal information in our control or to find out how we have used it or to whom we have disclosed it, please feel free to contact us at:



Mailing Address: 101A – 250 Rideau Place
Ottawa, ON  K1N 9N7
Attention: Allan Pepper

We will give you access to the personal information we retain about you within a reasonable period of time.  In some cases, we may not provide access to personal information within our possession or control.  If we deny your request for access to your personal information, we will advise you in writing of the reason for the refusal and you may then challenge our decision.

We will investigate and respond to your concerns or complaints about our handling of your personal information and/or compliance with applicable privacy laws of Canada, USA or this Privacy Policy.  If the issue is not resolved to your satisfaction, we will provide information on other complaint procedures that may be available to you.

If there will be any cost to you of processing your request we will give you notice in advance of such cost.

Purposes for Collecting Personal Information

Whenever Playku collects personal information about you, we will explain the purposes for which we intend to use it either before or at the time the information is collected.  We collect personal information about you from you directly. Personal information is only collected by fair and lawful means and we do not use techniques to collect information about you without your knowledge.

We collect personal information for use and disclosure for the purposes of:

  • content filtering (age);
  • establishing and maintaining communications with you;
  • understanding your needs;
  • determining if our products and services, or those or our partners, meet your needs;
  • recommending, offering and providing our products and services, or those of our partners, that meet your needs or may be of interest to you;
  • collecting monies owing to Playku or permitting Playku to pursue available remedies or limit any damages it may sustain;
  • setting level of application features;
  • complying with all applicable laws.

The collection of personal information by Playku is limited to that which is necessary for these purposes, or other purposes that are disclosed to you before or at the time the personal information is collected. Unless required by law, we will obtain your consent before using or disclosing your personal information for a purpose not previously identified.


Your consent can be express or implied.  Express consent can be verbal or written.  Implied consent arises when we can reasonably conclude that you have given consent by your action or inaction.  Before deciding what form of consent is appropriate, Playku will consider the type of personal information we need, the reason for its use or disclosure and the type of client contact that is involved.

The choice to provide Playku with personal information is always yours.  You can withdraw your consent at any time after you have given it to us, provided there are no legal requirements that prevent this.  If you do not consent to a certain use or disclosure of information, or if you withdraw your consent, we may not be able to provide you with a particular product or service.  If so, we will explain the consequences of refusing or withdrawing consent, and your options.

Use, Disclosure and Retention of Personal Information

Playku uses and discloses various types of personal information as necessary and appropriate for the purposes outlined above.  The disclosure of personal information may occur as part of Playku fulfilling its obligations and/or conducting its business in the ordinary course.  This includes, without limitation to, disclosure:

  • to third parties that provide products or services to Playku, including, without limitation to, data processors, consultants, suppliers, lawyers, accountants, bankers and insurers, but only to the extent necessary to allow them to provide products or services to Playku;
  • with affiliated companies of Playku;
  • to government agencies or regulatory bodies having jurisdiction to the extent they have which can oblige us to do so;
  • to all others persons authorized or required by law;
  • in emergency situations in which the life, health or security of an individual  is in danger;
  • to credit grantors and reporting agencies;
  • to a person who, in the reasonable judgment of Playku, is seeking information as your agent; or
  • other persons, where you consent to such disclosure.

Personal information may be subject to transfer to another organization or person in the event of a merger or change of ownership of all or part of Playku, but this will only occur if the parties have entered into an agreement under which the collection, use and disclosure of the information is restricted to the purposes that relate to the business transaction, including a determination of whether to proceed with the business transaction.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Under no circumstances do we sell member lists or other personal information to third parties.

Your personal information shall only be retained by Playku for as long as is necessary for the fulfillment of the identified purposes.  Some personal information may be kept indefinitely.

Accuracy of Information

Playku endeavours to maintain personal information that is as accurate, complete and up-to-date as is necessary for the purposes for which it is used and disclosed.  We rely on individuals to disclose all material information and to inform us on any relevant changes.  If you have any reason to believe your personal information in our control is inaccurate, please contact us by email or in writing.  We will investigate and, where appropriate, update our records accordingly.

Security and Safeguards

Your personal information is secure with Playku and we use safeguards and security measures that are appropriate to the sensitivity of the information to protect against non-authorized access, use, alteration, duplication, destruction or disclosure of your personal information.

Playku maintains personal information in a combination of paper and electronic formats.  While recent paper records are kept at our offices, older records containing personal information may be stored at offsite storage facilities.

Our computer systems are constructed in such a way as to ensure that only authorized individuals can access secure systems and databases.  If you send us an e-mail message containing personal information, please remember that email is not necessarily secure against interception.

Website and Privacy

When an individual visitor accesses the Playku website or application, we may use a browser feature called a ‘cookie’ to collect information such as the type of Internet browser and operating system the visitor uses, the domain name of the website from which the visitor came, date and duration of the visit, number of visits, average time spent on our website, pages viewed and number of cookies accumulated.  A cookie is a small text file containing a unique identification number that identifies the visitor’s browser, but not necessarily the visitor, to our computers each time our website is visited.  Unless a visitor specifically informs us (e.g. by registering or sending us correspondence from the website), we will not know who the individual visitors are. In addition to the identified purposes described in this Privacy Policy, we may use this website information and share it with other organizations with whom we have a commercial relationship to measure the use of our website, to improve the functionality and content of the website and to facilitate usage by a visitor.  Visitors can reset their browsers either to notify them when they have received a cookie or refuse to accept cookies.  However, if a visitor refuses to accept cookies, he or she may not be able to use some of the features available on our website.

In order to provide our website visitors with a service or information, visitors may voluntarily submit personal information to us for purposes such as asking a question, obtaining information, reviewing or downloading a publication, participating in a seminar or other event, and participating in contests and surveys.  We may combine and store personal information about your use of our website and the online information you have provided with certain other online and offline information we may have collected.

Once you have provided us with your consent, we may occasionally send marketing or promotional e-mail communications to you with information that may be useful, including information about the products and services of Playku and other third parties with whom we have a relationship.  We will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional e-mails from Playku. We will always ask for consent before sending any marketing communication.  Our website may contain links to other websites which are provided as a convenience only. Visitors are advised that other third party websites may have different privacy policies and practices than Playku and Playku has no responsibility for such third party websites.

Amendments to Our Privacy Policy

We may add, modify or remove portions of this Privacy Policy at any time when we feel it is appropriate to do so.